Refund Policy
Last updated: October 16, 2026
We want you to buy with confidence and know exactly where you stand. This policy explains when refunds are available for Lexn.ca purchases. It forms part of our Terms of Service. Lexn.ca is operated by Iscarus Industries.
Our study guides are digital products that are delivered instantly and cannot be "returned" once downloaded. For that reason, refund eligibility depends on whether you have used what you bought.
At a glance
| Plan | Refund available | Conditions |
|---|---|---|
| Lexn Exam ($14.99/month) | Cancel anytime; no partial-month refunds | Full refund of a renewal charge if requested within 48 hours of the charge and no simulation was started since the charge |
| Lexn Guide ($49/subject) | Full refund within 7 days of purchase | Only if the guide has not been downloaded and no bonus-month simulation has been started |
| Lexn All-Access ($199) | Full refund within 7 days of purchase | Only if no guide has been downloaded and no paid simulation has been started |
| Any plan | Always | Duplicate charges, charges made in error, or a product we could not deliver (see below) |
1. Lexn Exam (monthly subscription)
- You can cancel anytime in account settings. You keep access until the end of the month you've paid for, and you won't be charged again.
- We don't refund partial months.
- Forgot to cancel? If you are charged for a renewal and have not started any simulation since that charge, email us within 48 hours of the charge and we'll refund it in full and end your subscription.
2. Lexn Guide (single subject)
- Full refund within 7 days of purchase if you have not downloaded the guide and have not started a simulation using the bonus month of Lexn Exam.
- Bought the wrong subject? If you haven't downloaded it, email us within 7 days and we'll switch it to the correct subject instead.
- Once the guide has been downloaded, the purchase is final, except under Section 4.
3. Lexn All-Access
- Full refund within 7 days of purchase if you have not downloaded any guide and not started a paid simulation. The one free simulation available to every account does not count.
- Once any guide has been downloaded or a paid simulation has been started, the purchase is final, except under Section 4.
4. When we always refund or fix things
Regardless of the windows above, we will make it right if:
- You were charged twice for the same thing, or charged after you cancelled;
- We could not deliver what you paid for, for example a download link or the simulator failed for technical reasons on our side and we could not fix it within 3 business days;
- The product is materially defective, for example a guide file is corrupted or is missing substantial content described on its product page. We will fix it or refund you;
- The law requires a refund, including where the law gives you a right to cancel. Nothing in this policy limits your rights under consumer protection law.
5. When refunds are not available
- You downloaded a guide or used paid simulations and then changed your mind;
- You did not pass an NCA exam. Our materials support your preparation but cannot guarantee results;
- Your NCA assignments, exam dates or plans changed after you used the product;
- Your account was closed for breaching our Terms of Service, such as sharing paid content or abusing free-tier or referral benefits;
- The request falls outside the time windows above, unless Section 4 applies.
6. What happens after a refund
- Access to the refunded product ends immediately. For a Lexn Guide refund, the bonus month of Lexn Exam also ends.
- If a referred user's first verified positive-amount payment is fully refunded, its referral conversion is reversed. A partial refund does not reverse the conversion. Rewards already issued are never clawed back. A chargeback may affect referral eligibility.
- Refunds go back to the original payment method and usually appear within 5–10 business days, depending on your bank.
- Taxes charged on the refunded amount are refunded too.
7. How to request a refund
Email support@lexn.ca from your account email with:
- the subject line "Refund request";
- what you bought and when;
- the reason, if you're comfortable sharing it. It helps us improve.
We reply within 2 business days. We check eligibility against your account's download and simulation records.
8. Chargebacks
Please contact us before disputing a charge with your bank. Most issues are resolved faster by email. If a chargeback is filed, we may pause access to the disputed product while it is reviewed, and we will provide the payment processor with the relevant records.
Contact
Iscarus Industries (operating Lexn.ca)
support@lexn.ca